FAQs
A big decision deserves all the answers
How do I know if my organisation qualifies for a free website?
You’ll need to be a registered Australian charity with either DGR status or current ACNC registration. We review applications based on:
- Charitable status verification
- Community impact
- Current digital presence needs
- Available program spots
What ongoing costs should we budget for?
The only regular costs you’ll need to cover are:
- Hosting: Free for 12 months, then $16.95/month
- Domain name: Annual registration fee (typically $30-50/year)
- Optional extras: Any premium plugins or features you choose to add
That’s it – no hidden fees or surprise charges.
How long does the charity website programme take?
The process typically runs 4-5 weeks from approval to launch:
- Application review: 1-2 weeks
- Design and development: 2-3 weeks
- Content loading: 1 week
- Training and launch: 1 week
Can we still make changes to our website after it's built?
Absolutely! We provide:
- Full website training for your team
- Access to our help centre
- Monthly support sessions
- Simple content management system
- Regular platform updates
What features are included in the free charity website?
Your website comes loaded with everything you need:
- Donation collection system
- Event management tools
- Volunteer registration forms
- Social media integration
- Newsletter signup
- Mobile-friendly design
- Basic SEO setup
What happens if we need help down the track?
We’re committed to your long-term success with:
- Monthly support sessions
- Email support for urgent issues
- Training resources and videos
- Optional paid support for major changes
- Regular security updates
All charity websites include the same professional features and support as our commercial clients.